Refunds and cancellations
Cancelling before work starts
You can cancel any agreed engagement by email at any time before we begin. Anything you have already paid for that engagement is refunded in full, to the original payment method, within 10 business days.
Cancelling during the work
Either of us can end an engagement with notice by email. You pay only for the work completed to that point, at the agreed rate. Any prepaid amount above that is refunded; any completed work not yet invoiced is invoiced at the agreed rate.
If something is wrong
If work we delivered does not do what we agreed it would, tell us within 30 days and we will fix it at no charge. If we cannot fix it, we refund the fee for that piece of work.
Fixed-price and hourly work
Fixed-price work is refundable as described above until it is delivered and accepted. Hourly work is billed for time spent and is not refundable once the time has been worked, except where the work was defective as described above.
Products
Subscriptions to our products (for example Evenbooks) are governed by the refund terms on each product's own site.
How to ask
Email ed@gocybered.com with your invoice number. Refunds go back to the card or bank account you paid with, through Stripe, and usually appear within 5 to 10 business days.